Confessions of a Call Center Gal PDF Ò of a Call

Confessions of a Call Center Gal Bridget Jones s Diary meets The Office Madison Lee is a fresh college grad, ready to take on the world of print media But she has zero luck landing a job Unemployment is at ten percent and on the rise Desperate and left with no other options, she accepts a position as a service rep at a call center in Pocatello, Idaho At the Lightning Speed call center in Spudsville, Maddy plunges into the wild and dysfunctional world of customer service where Sales is prided over Service and an eight hour shift is equivalent to eight hours of callers bashing her over the phone Oh sure, the calls are bad But Maddy manages to find humor on the phone and off the phone And with all the salacious drama behind the calls, there is never a dull moment at the Lightning Speed call center Lately Maddy has been pining for her smolderingly gorgeous co worker Mika Harket Now things are heating up on the phone and elsewhere Don t hang up on this novel Working at a call center has never been this garish or this delightful DISCLAIMER If you find politically incorrect shows like The Office, South Park and Chelsea Lately detestable, juvenile and offensive, then this book is probably NOT for you Finally, it s over But only after the unnecessary wrap up chapter.This book was the epitome of telling rather than showing It s rare for me to give a book one star, but the writing was that bad It was like the author went let me throw in as many pop culture references as possible, and then spent the next two paragraphs explaining the jokes and remarks She even had a scene on Michigan Ave at Thanksgiving that failed to evoke any emotion Chicago is an amazing city and after they light Mic Finally, it s over But only after the unnecessary wrap up chapter.This book was the epitome of telling rather than showing It s rare for me to give a book one star, but the writing was that bad It was like the author went let me throw in as many pop culture references as possible, and then spent the next two paragraphs explaining the jokes and remarks She even had a scene on Michigan Ave at Thanksgiving that failed to evoke any emotion Chicago is an amazing city and after they light Michigan Ave, the area is so vibrant We were told there were lights but weren t put into the scene at all.It could have started with Dear Diary, because it was like reading someone s enhanced journal entries you know, when the bones of the incident are the same but the journaler puts down how they wish they would have handled it rather than the truth I have to say I absolutely adored this book despite putting in crazy hours in work just recently, juggling guests, kids end of school events and trying to fit far too much into a far too short day, I found myself reaching for my Kindle, and this book, even when I could barely keep my eyes open The beauty ofand the Kindle, is a chance to read books from authors that may otherwise remain hidden In this case, this author deserves to have her name out there so this and future publications I have to say I absolutely adored this book despite putting in crazy hours in work just recently, juggling guests, kids end of school events and trying to fit far too much into a far too short day, I found myself reaching for my Kindle, and this book, even when I could barely keep my eyes open The beauty ofand the Kindle, is a chance to read books from authors that may otherwise remain hidden In this case, this author deserves to have her name out there so this and future publications do not get overlooked I loved this book because it was real and relatable So many traditional chick lit books tend to go off on a tangent to a life many of us will never have Bond Street and Fifth Avenue are not a regular part of my routine However, leaving college with a degree in one hand and hopes of that dream job only to find yourself with an hourly job that is not exactly creative or appealing but pays the bills well that is something I can certainly relate to Like both the author and Maddy, the title character I decided on a degree in Journalism Now my path turned out a little differently when those plans turned into a social science degree but my first job was in a hospital not the glamourous office and fancy paycheck that I had dreamed of In this book, Maddy, fed up with one rejection letter after another and many of us have been there when we first come out of College takes a job in a call center The job is well presented with the stresses and general unpleasantness of the callers and also services as a little FYI that we have all been on those calls and might want to take a quick breather and respect the person on the other end of the line The last chapter takes a slightly different and may I say excellent turn for a few pages when it leaves the humor alone and talks about the folks from all walks of life , all education levels, all career levels who did not plan to but ended up in a call center as a means to pay the bills food for thought The books follows her work days, the friendships she has and those she develops, the anticipation of the will they, won t they potential relationship with co worker Mika which certainly kept me reading I like the fact that things do not wrap up too early It was just so well written, it felt like a peak into a normal life, not some glitzy creation designed purely for the pages of a book There was a good deal of humor injected and I found myself laughing out load several times the Christmas recap when the calls and alcohol were not the best mix was so funny I loved being able to relate to that first job out of college it is sometimes not what you want to do I worked long hours in a hospital but it is a job that teaches youthan you will ever know and those friendships developed there are ones you will never forget And this book captured that so perfectly Lisa, please hurry up and write a new book I loved this and cannot wait to see what you come up with next Now it makes those Shopaholic books seem , well, so fake and those were my faves until this came along As soon as I read the synopsis I knew this was going to be a humorous, light hearted read It did not disappoint We first meet Madison, Maddy for short, who is unemployed and looking for a job with her best friend Karsynn They both get jobs working for a call center and that s where the hilarity ensues They soon realize that the call center is like a war zone, full angry customers squawking in their ears and nazi bosses looming over their shoulders The one bright spot of the workday is Mika, As soon as I read the synopsis I knew this was going to be a humorous, light hearted read It did not disappoint We first meet Madison, Maddy for short, who is unemployed and looking for a job with her best friend Karsynn They both get jobs working for a call center and that s where the hilarity ensues They soon realize that the call center is like a war zone, full angry customers squawking in their ears and nazi bosses looming over their shoulders The one bright spot of the workday is Mika, a guy who s not only nice but nice to look at Maddy is instantly drawn to him Will she be able to snag her man or will she be doomed to admire him from afarand will she ever escape that darned call center I absolutely adored the characters in this book You can easily envision being friends with each and every one of them Especially Maddy, she s like your witty, sarcastic, sometimes foul mouthed best friend Karsynn s personality is a bit extreme and she makes some not good life choices on a pretty regular basis, but you can t help but love her her and Maddy complement each other nicely, it s obvious that they ve been friends for a long time Then of course there s sexy Mika who doesn t wish they had a sensitive, funny, smart guy with a great personality in their office The supporting character I loved the most was Truong, a flamboyant Vietnamese man with an often times dirty sense of humor Many of his witty remarks made me laugh, along with his inability to pronounce the letter r My favorite parts of this book by far were the calls that Maddy would take while at her job Some customers are irate, some are clueless, and some are just downright creepy Most of them had me laughing out loud Two in particular are Poida and Mr Spelling Bee You ll just have to read the book to find out what was so funny I m pretty sure I m going to name my next pet Poida though.The little love story beneath it all between Mika and Maddy starts out slowly and I feel like that made itbelievable They really get to know each other and become good friends I just couldn t wait for them to finally become a couple, they were so cute together This was such a fast, fun read I thoroughly enjoyed it Lisa Lim did an excellent job of painting a vivid picture of life at a call center and kept the story interesting and hilarious throughout And at only 2.99 it s a steal Make sure you check this little gem out, I promise you won t be disappointed If you d like to readof my reviews, please check out my book review blog, Bookerella Author Lisa Lim has hit it out of the park with a slice of life novel of the entertaining and some times oh so relatable life working in a service related job Madison Lee, Maddy has problems finding work and finally finds a place where she and her friend can go and get training in working for Lightning Speed in the call center to assist customers with problems with their Internet They soon find at the end of their training for the position that they must not only assist the clients, they must Author Lisa Lim has hit it out of the park with a slice of life novel of the entertaining and some times oh so relatable life working in a service related job Madison Lee, Maddy has problems finding work and finally finds a place where she and her friend can go and get training in working for Lightning Speed in the call center to assist customers with problems with their Internet They soon find at the end of their training for the position that they must not only assist the clients, they must also try to sell products to every single person they speak too Not quite what they had planned, selling other services to those calling in, irate already because their computers aren t working the way they feel they should Some times helping customers that don t even know what a desktop is I ve found so many places in her book where I could absolutely relate with the problems Maddy runs into with the customers, her co workers, and her immediate supervisor Maddy also falls for a co worker, something she thought she would never do, and I wondered through the entire book whether the gorgeous Mika was going to return her secret feelings The book certainly had it s humour and I laughed out loud at some of it, and kept telling myself, just a fewpages, and I ll go and..it s easy to get caught up in this very believable story In the end I found out what I suspected was true, the author did work for years in a service center and was writing from her heart the story s she could see happening not only in front of her but in her head Thanks Lisa Here is the description of the book I found onthat would probably come from the back of the book Madison Lee is a fresh college grad, ready to take on the world of print media But she has zero luck landing a job Unemployment is at ten percent and on the rise Desperate and left with no other options, she accepts a position as a service rep at a call center in Pocatello, Idaho At the Lightning Speed call centtrer in Spudsville, Maddy plunges into the wild and dysfunctional world of customer service where Sales is prided over Service and an eight hour shift is equivalent to eight hours of callers bashing her over the phone Oh sure, the calls are bad But Maddy manages to find humor on the phone and off the phone And with all the salacious drama behind the calls, there is never a dull moment at the Lightning Speed call center LatelyMaddy has been pining for her smolderingly gorgeous co worker Mika Harket Now things are heating up on the phone and elsewhere Don t hang up on this novel Working at a call center has never been this garishor this delightful Heaven help me this book was awful, I m officially calling it quits 22% into it Any book that gives the quote I farted I tooted I got electro toot ted deserves to be shelfed Maddy is a recent college graduate and having trouble finding a job So, she heads to rural hey it seems rural to me at least of Idaho to visit her best friend from College During her visit Maddy and Kars end up each landing jobs at the Lightning Speed call center and Maddy is staying The book is written from Maddy s view and follows her through training and onto the phone We learn about the friends that Maddy makes of the coworkers around her and gives us a little insight into the callers Maddy is a recent college graduate and having trouble finding a job So, she heads to rural hey it seems rural to me at least of Idaho to visit her best friend from College During her visit Maddy and Kars end up each landing jobs at the Lightning Speed call center and Maddy is staying The book is written from Maddy s view and follows her through training and onto the phone We learn about the friends that Maddy makes of the coworkers around her and gives us a little insight into the callers that Maddy gets to help As she grows as a call receiver at a call center and the stigma that goes with that in her personal life Then there is Mika her friend at the call center, but maybe there could beI was asked to review this book by the author and little did she know at the time, this is kind of a great book for me to review After all where do I work In a call center, but I know that the call center that I work in is very different then any other call center So, I will take that part worth a grain of salt in comparing my experiences.I did enjoy reading this book, I am kind of starting to get into the kindle There were great passages that I highlighted to go back to or I felt really reflected how I felt about situations The writing was great and really insightful in many ways That being said there were on times when we were moving back and forth between Maddy at the call center and her personal life that I felt we didn t get as to know Maddy as much as we could have since we were going back and forth and moments of life were left out We learned about the important parts pertinent to moving the plot on, but I wanted to knowabout Maddy as a person outside of her relationships with these friends and the call center, who was she Maybe, this is because I could relate to Maddy that I wantedabout her Overall, I would say that I really enjoyed this novel I would readfrom Lisa Lim and would recommend this to other readers The only warning I would give is don t read it while you are still working at work at the call center, for me it got a little depressing to be living it while reading about it It does make me wonder how many of us chick lit readers are out there reading and writing being our dream, but are hiding out in call centers right now EI was provided a copy of the book for review, but the summary and thoughts on the book are mine I am one of those people who has been bemoaning the fact that good chick lit is almost gone Fortunately, I do, on occasion, come across a book that I somehow missed in my quests for all things chick lit and Confessions of a Call Center Gal is certainly one of those books Firstly, although I have never worked in a call center, I have always wondered what it must be like In my role as a Human Resource Manager, I have had to hire several people during my career, but I have always shied away I am one of those people who has been bemoaning the fact that good chick lit is almost gone Fortunately, I do, on occasion, come across a book that I somehow missed in my quests for all things chick lit and Confessions of a Call Center Gal is certainly one of those books Firstly, although I have never worked in a call center, I have always wondered what it must be like In my role as a Human Resource Manager, I have had to hire several people during my career, but I have always shied away from positions where I would have to deal with call center hirings and, after reading this book, I will definitely be staying away The author does a wonderful job of showing us the real reality behind working in this type of environment and she does it with honesty and humour I found myself laughing out loud at some of the dialogue and actually went back to reread a few passages that I thought were very funny or, in my opinion, insightful The main character Maddie is alot of fun and gets herself into situations that were absolutely hilarious and at times touching to read about Reading this book was a joy The only somewhat negative comment I would like to make is that I thought that, at times, the author went into too much detail about a situation Otherwise, a great, great chick lit read that made my week I hope the 0.99 I put into Lisa Lim s virtual pocket is used for writing lessons If not, I want it back.Lim s plot, full of holes, should have been marked for 20 somethings only because only those of her generation are privy to the huge percentage of slang she uses in and out of dialog The vocabulary otherwise was non creative How can one know when one furrows their own brow And here s my personal beef, as if Lim s atrocious writing wasn t enough Where IS her editor my husband aske I hope the 0.99 I put into Lisa Lim s virtual pocket is used for writing lessons If not, I want it back.Lim s plot, full of holes, should have been marked for 20 somethings only because only those of her generation are privy to the huge percentage of slang she uses in and out of dialog The vocabulary otherwise was non creative How can one know when one furrows their own brow And here s my personal beef, as if Lim s atrocious writing wasn t enough Where IS her editor my husband asked At the very end, where she Maddy there is hardly any fiction in this fiction climbs onto her unsteady soapbox and begins spewing of the EVIL that lies within the call center environment, it hit a nerve Call center environments are not EVIL And over, the Sales aspect that Lim Maddy so resents is also not evil Poor Maddy doesn t want to sell, sell, sell but that s just part of the call center job To compare people who have been in that environment for 30 years to those in WIFE ABUSE situations shows that Lim hasn t really been around the block that many times.2thoughts along those lines, and I ll get off MY soapbox 1 Lisa, HUGE hole People could not possibly have been in those positions for 30 years because Lightening Speed couldn t possibly have existed It s an INTERNET service Child, 30 years ago there was no Internet As you would say, doh Which is correctly spelled, by the way, d oh.2 I started in a call center after leaving my first career and not knowing what else to do I was told to sell, sell, sell I embraced it instead of calling it EVIL and guess what I now makethan a typical technical writer.To which my husband says, Let Lisa Lim STAY a technical writer, and please ask for your 0.99 back I d like that Wow I loved every single freaking thing about this book I could relate to Maddy like she was an older me, someone who loves Zac Efron because trust me, I LOVE Zac Efron and a night in watching reality tv And Bridget Jones being one of my favorite movies, I fell in love with Maddy s Bridget esque personality, never being able to get things to go exactly her way There were parts where I would find myself laughing out loud and other times cheering Maddy on in her trials as a call center gal Wow I loved every single freaking thing about this book I could relate to Maddy like she was an older me, someone who loves Zac Efron because trust me, I LOVE Zac Efron and a night in watching reality tv And Bridget Jones being one of my favorite movies, I fell in love with Maddy s Bridget esque personality, never being able to get things to go exactly her way There were parts where I would find myself laughing out loud and other times cheering Maddy on in her trials as a call center gal This book is full of hilarious moments in the everyday life at a call center The workers at the call center are all crazy and lovable in their own way, from a hunky Belgian to a Vietnamese gay best friend What I also loved was how nothing ended up happening perfectly Maddy goes through trials and things take time to happen, just like real life I just wanted to keep on reading every second so that I could figure out who would call in next to Maddy I got this book for review from the author as an ebook, but after reading it I know I m going to buy the hard copy so I can escape into Maddy s hilariously sweet world whenever I want to Confessions of a Call Center Gal is the perfect chit lit to curl up in bed with


About the Author: Lisa Lim

Lisa Lim is the author of chick lit novel Confessions of a Call Center Gal She is a technical writer for a software company She is also an ex call center gal.


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